Comcast’s Corporate-Customer-Service-Phone Number

My Comcast experience this week had been so frustrating that I called the corporate office to get service.  You can find the Comcast corporate phone number at the end of my post. Following is a list of some of  our  phone calls to Comcast customer service:

1.   At the beginning of the week, Sunday or Monday, we called 1-800 COMCAST, and we asked for an appointment by Friday — we had been without service for a few days. The Comcast representative told us that they couldn’t schedule an appointment until Monday a week. I did not plan to be home the following Monday, and we thought that was too long to wait.

2.   On the next call, a representative told us and that we would have to pay for the service call and we would receive a rebate. We didn’t understand why we would have to pay for a service call if the issue was with Comcast.

3.   On the next call, we spoke to a representative who put my husband on hold for 10 minutes twice, while she supposedly spoke to a supervisor. She set up an appointment for Thursday and offered my husband a $30 rebate and free channels for a year. She told him that someone would call my cell phone within 30 minutes to confirm the appointment. No one called.

4.   My husband called Comcast again about Thursday’s appointment. We learned that the appointment was scheduled for Friday and it was not to fix our service but to switch our phone to Comcast. We felt that we had been misled.

5.   My husband asked to speak to a supervisor and waited 22 minutes to speak to Christopher. Christopher said that he would try to set up an appointment, and we would hear from Comcast. No one called.

6.   I spoke to a representative Wednesday who set up an appointment for Friday from 1 – 3 p.m. I asked him if the appointment was confirmed, he said yes.

7.  I called Comcast the next day to check my confirmed appointment, the recording said that my appointment was scheduled for Monday.

8.   I called the corporate office and spoke to a representative who filed a report and informed me that someone from the regional office would contact me shortly.  I waited a few hours, and I never heard from the regional office.

9.  I called the corporate office again. The corporate representative gave me the name and phone number of the regional customer service representative who had our case. She said that the representative from the regional office had sent my husband an email instead of contacting me.

10.  . I called the regional representative who was handling my case twice, and I did not receive a return call. I called the corporate office again, and they kept me on the line for about 10 minutes while they contacted him.

11.   He finally called me and said that he had sent an email to my husband — to an address that never existed.

12.  I asked him to please send Comcast service technicians to my home today, Thursday, I was out of patience.

13.   Technicians arrived within 10 minutes and spent a few hours and resolved the Comcast issue.

If you can’t get service using 1-800- COMCAST, try the corporate number 215-286-1700.

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American Express Platinum Travel Services

I booked airline tickets today through American Express Platinum Travel Services. I used some of our accumulated American Express points to buy our tickets.  The American Express associate confirmed that  she would book our flights and assured me that I would receive a confirmation email within five minutes.  I never saw an email.  After following up, I learned that our reservation was never made. The irony is that the associate made other changes to our reservation, but did not ticket the flights.

With a follow-up phone call, another agent ticketed our flights and we were fortunate that there were no changes to the reservation.

In the past,  American Express has  provided excellent service making  travel arrangements for us  including airline, dining and theatre reservations.   I suspect  that today’s incident is unique.

Hyatt Regency Chesapeake Bay

Hyatt Regency Chesapeake Bay Resort — Luxury and Comfort

We recently attended a party on Maryland’s Eastern Shore and spent the night in Cambridge, Maryland at the Hyatt Regency Chesapeake Bay Golf Resort Marina and Spa.

Upscale amenities, attractive-curb appeal and excellent service and hospitality classify it as a luxury hotel with a four diamond rating by the AAA .

When we entered the hotel, the receptionist welcomed us with a glass of cranberry juice and champagne. (This is one of my favorite holiday drinks– sometimes called a poinsettia.) She was personable, knowledgeable and efficient as she answered our questions and directed us to our room.

After checking in, we sipped a drink in Michener’s Library (named after James Michener who wrote Chesapeake). Two stone fireplaces flank the spacious lounge giving it a warm, cozy feeling. Large windows offer a spectacular view of the Choptank River.

Our spacious king room included a desk, and the bathroom was large enough to accommodate a table. We could step out on our tiny balcony (if it was warmer), instead we viewed the Choptank River through the sliding-glass doors from our room (see photo).

Luxury sheets concealed a pillow-topped mattress on the king bed. A white down comforter dressed the bed. The bed was comfortable and we slept well.

In the morning, we enjoyed breakfast in our room. I had an egg-white-vegetable omelet filled with shiitake mushrooms, spinach, tomatoes and cheddar cheese. (I switched from mozzarella to cheddar.) My meal was delicious, healthy and filling.

Unfortunately, we only stayed at the Hyatt for about 15 hours, because we had another commitment. However, I plan to return for a longer visit.

I would consider the Hyatt Regency Chesapeake Bay for a meeting, reception or wedding because it offers good service and a great venue.

Safeway in Towson, MD — Not Enough Scheduled Staff

I visited Safeway in Towson at noon today. It is convenient, but I hesitate before shopping in this store, because they don’t seem to schedule enough employees.

One lady sliced meat and cheese behind the deli counter that extended around the corner into the prepared food area.

Safeway in Towson Deli

Safeway in Towson Deli

The deli lady was the high point of my visit because she was efficient and pleasant. As she waited on the customer in front of me, I thought that if someone wanted to place a prepared food order (from the other end of the deli), the customer would have to find an employee to wait on them. I wonder how much business Safeway has lost because their counters are not always staffed.

At the checkout, there was one large-order register, a few self-service and two express lanes open.

No Service at Deli and Hot Food Counter

No Service at Deli and Hot Food Counter

A line formed in the large-order lane and a customer asked a customer service employee if it was possible to open another large-order register. The employee immediately opened a new register, but why didn’t he think of that in the first place?

I don’t understand why Safeway in Towson lacks scheduled employees. When I shop at other Safeway locations or competitive stores, I don’t have this problem. Why is this store different?

What is your experience with grocery store customer service?

Upholstery Fabric Search in Baltimore

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I plan to reupholster my living room sofas. I considered buying new sofas because the reupholstering cost is barely less than buying new. I visited some fabric shops to determine how long they would keep my sofas to cover them. I was told about 4-6 weeks. I could not give up my sofas that long (if i want to keep my husband).

I found a lady who will reupholster my sofas one at a time. She said that she will keep each sofa for about two weeks. Her price is much less than the fabric stores.This works for me.

I shopped for fabric in Mill End, Alexander Blank Fabrics and Calico Corners. In each shop I received wonderful customer service. In The Mill End, three ladies went through several books for about two hours to help me find what I wanted. No luck, but I really appreciated their great service. The Calico Corners’ ladies were helpful too. I worked with Jessica at Alexander Blank Fabrics. She even searched for fabric when I wasn’t there. I found fabric that I love thanks to Jessica.

During my search I learned a few tips. The first is, check the rub count for durability. The higher the count the longer it will last. Also, one hundred percent cotton is likely to fade in a sunny room, a blend is better. I will follow up with pictures of the finished sofas and information on my upholsterer.

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MY NEW SOFA FABRIC AND PILLOW (I WILL ADD ROYAL BLUE PILLOWS)

One Coastal Delicatessen, Fenwick Island, DE, Great Food!

One Coastal Delicatessen

 Check out One Coastal Delicatessen at 101-6 Coastal Highway in Fenwick Island, DE. If you proceed north on Route 1 from Ocean City, go 2 blocks from Route 54 (the Maryland/Delaware line), and it is on your right next to Ruddo’s Golf Store. Locals, councilmen and business owners frequent One Coastal. (Don’t you think that says it all?) The owners, Randy and his mother Bernadette, and staff  accommodate their customers and are very friendly. For example, before they had a juicer, Randy hand-squeezed orange crushes on request.  Isn’t that great service?

 My husband and I like the Edamame. They are crisp, tender and tossed with a little kosher salt. In addition, One Coastal offers Pulled Pork Tacos, Baked Coconut Shrimp and Scallops to name a few of their Small Bites.

 Old Bay Broth flavors their steamed mussels, shrimp, clams and crab legs. I tried the mussels and they were tender and the Old Bay enhanced them with a “steamed crab taste”.

 My husband loves the Italian Sandwich. Imported mortadella, parma cotto, ham, genoa salami, capicola and provolone pack a homemade hoagie bun. Seasoned evoo tops off the meat and cheese. It hits the spot after a long beach day.

 The Caprese Salad combines fresh local greens and tomatoes with fresh basil and homemade mozzarella in a balsamic redux. The mozzarella melts in your mouth. The tangy balsamic redux  compliments the tomatoes, greens and cheese. 

 Organic greens, local strawberries, walnuts and goat cheese, with the dressing of your choice, compose the Summer Salad. Creamy goat cheese melds with sweet strawberries and crunchy walnuts for this unique delicious salad.

 One Coastal serves several dinners, among them are Meaty Lasagna, Seafood Salad, Half Chicken and Dogfish Mussels. They also serve several sandwiches that include a Muffuletta, Coastal Club and Veggie Delight.

 Salads, meat and cheese displayed in their deli case are available for take home.

 I have to grab dinner,  see you there!

https://dorothyadele.wordpress.com/2013/07/06/one-coastal-deli-best-deal-in-town-dine-with-the-locals/

 

Gasoline Spill on Southwest Tarmac in Jackson, Mississippi

We boarded our Southtwest Flight 1979 on June 21, 2012 from Jackson, Mississippi which was already 20 minutes late. As we sat at the gate, a gasoline odor permeated the cabin. We deplaned because of a fuel spill on the tarmac. Southwest would not allow photos of the fire engines and the spill. Three Jackson Airport Authority officers blocked the airport window from the passengers view. The original departure time was 10 a.m. It is now 11:15 and we are reboarding. I took a few photos from inside the airplane. They will follow!

The Sanctuary, Kiawah Island — A Relaxing Retreat

The Santuary

The Sanctuary

My husband had a business trip to The Sanctuary on Kiawah Island, SC, and I accompanied him. A long quiet palm and pine-tree-lined road brings you to The Sanctuary. Large cream columns, shuttered windows and black mediterranean wrought iron balcony railings make you feel like you arrived at a plantation. Smiling doormen welcome their guests.

Jasmine, butterfly bush, wave petunias and various other flowers and bushes line the pathways throughout The Sanctuary. Their sweet fragrance scents the breeze.

The Sanctuary atmosphere is quiet and relaxed. We visited in late April, but I heard that the pace picks up in the sweltering summer months. Many families arrive for summer vacation.

The 2012 PGA Championship is scheduled for August at The Ocean Course at The Sanctuary. Can you imagine the celebrities that will attend? My husband played golf on The Ocean Course, and it will be interesting to hear his perspective while we watch the PGA (as long as he doesn’t get carried away).

Ocean View

Ocean View

During our visit, we rode bikes on the beach. It was a crystal clear day with a slight breeze. The best part was enjoying the ocean scenery without dodging people and cars.

I also took a tennis lesson, and I learned more from one lesson than many previous lessons. The pro gave me great visual images that I will use when I am playing a match. He noted that they are rated the #1 tennis resort in the world for another year by www.tennisresortsonline.com.

The resort staff provided great customer service from the bellmen to the wait staff. Various staff members asked about our stay. Of course our response was that we had a wonderful time.

The only down side for me was the alligators. I saw numerous signs warning about dangerous alligators. I saw a few and believe me, I was watchful!

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The Boca Raton Resort and Club

Boca Raton Resort & Club in Boca Raton, Florida

The Boca Raton Resort and Club

The Boca Raton Resort and Club

After several years, I recently returned to Boca Raton Resort & Club in Boca Raton, Florida. There is nothing comparable to approaching the impressive, ornate resort from the palm-tree-lined entry road. I am not a resort-type person because I prefer quiet vacations. However, the Boca Resort and Club’s amenities outweigh any inconvenience from crowds during the busy season.

The Boca Resort and Club offers a beautiful beach, several pools, golf, tennis, croquet, a spa, fitness center and a marina. They even have children’s programs. (My children participated in these programs many years ago.)

Previously, I accompanied my husband when he visited Boca for business. We loved the resort and brought the children with us on vacations.  The Boca Resort excelled in customer service.

During one of our past visits, I had a great experience. We did not tell the personnel at the resort that it was my birthday, but when we returned to our room, the management sent us chocolate covered strawberries with a birthday note. I presume that someone saw my birthdate on my license and followed up. We were impressed!

Last week my daughter and I visited the Boca Resort and Club. I felt that their 

The Ferry From the Resort to the Beach Club

customer service had changed from my past experiences.

Tennis was one of the highlights of my Boca Resort experience.  Over the years, the tennis staff would fit me into a tennis game on short notice (even when I was a beginner and could not hit the ball even if my life depended on it).  On one of my trips when I was about 35  years old,  an 80-year-old man beat me in tennis.  It was extremely embarrassing.  I remember that I had a cocktail at the pool bar just to recover. My husband asked me repeatedly if the man was really 80.

When I arrived at the Boca Resort last week, I stopped into the tennis shop and asked if I could get me into a tennis game. (I have improved since the mean 80-year-old’s victory over the helpless 35 year-old.) They took my name and room number.  When I stopped into the tennis center on my departure day to exchange an item, I mentioned that I never heard from them. They told me that I was not on their list, but they could have used me that morning in a game. I was disappointed.

The morning that I planned to leave, I had another issue. I was reading and relaxing in my room (in a robe) when I realized that I had not checked in for my flight. I called the business office and asked them if they would please print my boarding pass.  The man who answered the phone told me that I had to come  down to the kiosk and do it myself. I jumped into my clothes and hurried to the kiosk. I could not get the boarding pass to print and still needed assistance. I finally found a manager to help me.

I feel that the Boca Resort and Club is still a beautiful resort but their customer service has declined in some areas. However, my husband and I are going to give it another try.

On a positive note, my daughter and I had a blast. We excel at eating  and enjoyed the resort’s restaurants.  We ate sushi in Morimoto, seafood in Cielo, we had  a fun casual dinner in 501 East Kitchen and Bar. (The only complaint about 501 East was that my daughter wouldn’t let me order the cocoanut cake, because she wanted the monkey bread.)

We loved our room and they allowed us an early check in and a late check-out. We ate, exercised, relaxed, swam and bonded!

Safeway Towson, MD –Where are Their Employees?

At 5:00 on Friday, I stopped by Safeway in Towson to buy some deli products. When I arrived, there was one deli man diligently slicing meat behind the counter, there were two people ahead of me, and one person was behind me in line. After waiting for about five minutes , a woman arrived to help with the deli orders. I noted that there was a man in the back cleaning. I wondered if he should have assisted customers.

As I checked out, I noticed that the man behind the customer service counter (who was also by himself) was juggling answering the phone and the four customers waiting in line. (I was glad that I wasn’t in that line.)

When I payed for my groceries, my cashier told me that she had been at work since 9:00 and hadn’t had a break.

My heart goes out to the employees at the Safeway in Towson. It seems like there is a lot of pressure to wait on customers without sufficient help.

Even though the store is convenient for me, I think twice before frequenting that Safeway, because I am not a big fan of standing in line.

Manhattan Bicycle Rickshaw/Pedicab Scam

 

A pedi-cab in Times Square in NYC days before the new years 2011 party. Photo taken on: December 25th, 2010

Credit line:© Michael Ludwig | Dreamstime.com

A pedicab driver scammed my daughter and me in Manhattan recently. My daughter and I Christmas shopped for several hours one day in December. As we walked towards our hotel, we decided to climb into a bicycle rickshaw. The driver gave us a heavy wool blanket and rolled down a thick plastic sheet for warmth. Our pedicab weaved in and out of swarming -yellow taxicabs. Some came within inches of our cart. I contemplated jumping out, but I stayed to enjoy the relaxing adventure with my daughter.

 

After six blocks of horn-screaming bumper-to-bumper traffic, my heart was pounding. I had enough fun.

I was looking forward to a great dinner with my family, so I wasn’t ready to die in a pedicab. (They would never let me live it down.)

When we exited the rickshaw, the driver said that we owed him $40. As I questioned him about the price, a man pulled up next to us and asked about our discussion. I said that the driver charged us $40 for pedaling six blocks. When the man glared at the rickshaw driver, I knew that we were scammed.  I tossed $20 to the rickshaw driver and walked away.

I researched pedicab companies to learn the appropriate cost for pedicab rides. The Central Park Pedicab Tour site’s price list seems reasonable. Also, The NYC Pedicab Owners’ Association offers tips to avoid scams. My advice is to negotiate a price before climbing into a bicycle- rickshaw -death trap.

What has been your experience with pedicabs in Manhattan?

BGE – Slow Response, Inaccurate Information

We lost power for 7 days from Hurricane Irene. Our power went out on Saturday, August 27, about 11:00 p.m. It was restored by 4:30 p.m. the following Saturday. Please click on this link to view a previous Hurricane Irene post.

I spoke to Linda Foy, she is the spokesperson for BGE. I asked her what they did differently from Hurricane Isabel. She said they had external linemen and supports in place before the storm. If you click on this link, PRNewswire, it appears that they did this for Hurricane Isabel. She also said they used social networking sites to communicate with customers.

BGE customer service gave us inaccurate information daily. The phone message said that our power would be restored on Tuesday, August 29 by 11:00 p.m. The Wednesday message said that it would be restored by that evening. On Thursday we were guaranteed, by a spokesperson, that it would be restored by Thursday evening. We still had no power. On Friday, a crew showed up, and we had power for 20 minutes. The power went out, and the crew left. When the crew returned that evening, they discovered that we needed an underground crew. We had to wait until Saturday. If the crew would have stayed earlier to investigate the problem, I wonder if they could have gotten the underground crew on Friday. Since it was late, we had to wait another day.

The BGE foreman and linemen followed up with us, on Saturday, to ensure that our power was restored. We appreciated their help.

Linda Foy said that the customer service representatives and the automated line take information from the customer and give a preliminary time for restoration. Once the crew is on the scene, the crew may encounter unforeseen problems that may require additional equipment.

Linda Foy also said that they have a robust tree trimming program. They canvass the area to take necessary steps. Do you see many areas in Maryland where trees overhang wires?

One other point, my husband called our 3rd District Councilman, Todd Huff, 3 times, and he left messages. To our knowledge, we never received a return call. Please click on this link for his home page.

What is your experience with BGE? I would love to know.

Ocean City Tennis Center in Ocean City, MD – Fun and Competitive Tennis

Shot of a tennis racket and two tennis balls o...

Image via Wikipedia

Do you loaf while on vacation and call it exercise? Do you drag your chair to the beach like a slug and pass out from overexertion? Is swatting green flies, and killing one, the highlight of your day? Are you on a see-food diet like me? If you answered yes to any of these questions, then go play tennis! If you don’t know how, you can take lessons. Wouldn’t it be great to return home from vacation more fit? That is my goal. What is your vacation goal?

The Ocean City Tennis Center offers activities, for all ages, from May through September. They are located at 61st Street, on the bay side, in Ocean City, Maryland. Their phone number is 410-524-8337.

There are 6 hard courts and 3 Har-Tru clay. (Those clay courts are great for my old, wobbly knees.) The Ocean City Tennis Center offers clinics, tennis camps, lessons and leagues. There are activities for all ages 4 years old and up. This is their website: http://tennis.ococean.com.

The women’s-doubles tennis games, on Tuesdays and Fridays from 9:00 – 11:00 a.m., are fun and competitive. The minimum play level is intermediate. Of course, there are many levels of intermediate. Thank goodness, I fit in somewhere. Players must sign up in advance. The cost is $10.00.

Ladies return yearly to play doubles. Some live in Ocean City, or the surrounding areas, and some players may visit for only a week or two. New players are welcome by the players and staff. It is great meeting and playing with new people.

I love playing in the Tuesday and Friday league. It forces me to rise early, exercise and socialize. After tennis, I can enjoy the beach and snack without guilt.

Marie Thomas coordinates the schedule. She ensures that the players are well matched, but they can also play with different levels. You meet people from Maryland to California.
The players make you feel comfortable no matter what level they play. It is competitive and fun. You sometimes hear someone laugh loudly if they make a great shot or a bad mistake. There is always laughter on the courts. That is another reason I love it!

During the busiest season, Marie adds tennis days, such as “Wild Card Wednesdays” to accommodate the many people who want to play. She also promotes “Tennis Flings,” which include a luncheon and prizes. It is a wonderful opportunity to socialize.

Last year, Marie had a “Housewives of Ocean City Fling.” The gaudy outfits and jewelry were hilarious. She is creative and ensures an enjoyable tennis experience. She also does her best to get players in the Tuesday and Friday lineup whether they are regular or new players.

I have met many new friends at the Ocean City Tennis Center. Playing tennis adds a new dimension to my summer vacation. Tennis anyone?

Experienced Veterinarian for Ocean City/Delaware Beaches

If you are in Ocean City, West Ocean City, Berlin, Fenwick Island, Bethany Beach, Ocean View, Dewey Beach or Rehobeth Beach and need an experienced veterinarian, I recommend Dr. Maniatty. He graduated from University of Pennsylvania School of Veterinary Medicine. It is one of the top veterinarian schools in the country. Please click on this link to view his website. His Ocean City Animal Hospital address is 11843 Ocean Gateway in Ocean City, Maryland. He also has a new location in Ocean View, Delaware. Please click on this link to view his Ocean View, Delaware website.

Dr. Maniatty is knowledgeable, and I have complete confidence in him. He has a unique understanding and affection for animals.

Dr. Maniatty treated my dog three times. For the past three years when we moved to the beach, Bacchus, my giant dog, got a severe upset stomach. Dr. Maniatty treated him for a virus. He has treated many animals, during the summer, for viruses in his hospital. In Baltimore, my dog has a fenced yard and does not have many canine visitors. When we move to the beach, he is exposed to many dogs.

Three years ago, Bacchus became very ill after a week at the beach. He lost several pounds and would not eat. Dr. Maniatty put him on intravenous feeding for two days and nursed him back to health. He was sent home with medication and was healthy within a week.

In retrospect, I thought that his food made him ill. I left his food at the beach over the winter, and I thought that it spoiled. With that in mind, last year I replaced his food in the spring. Within a couple of weeks when we returned to the beach, he was sick. I couldn’t believe it! We visited Dr. Maniatty and he put Bacchus on intravenous feeding again. He was cured within a week to ten days.

This year, I replaced his food again. I am careful to keep him away from dogs. We visited Dr. Maniatty for hot spots, an ear infection and an upset stomach. Thank goodness, he is on the mend.

Next year, I will contact Dr. Maniatty in the spring to see if we can give him preventive care.

I guess you are wondering why I bring my dog to the beach. Bacchus is devoted to the family. I don’t think that he would do well without us. (Okay, I would not do well without him either.) If he was left, he would be stressed. He is a loyal dog (especially to me).

He gets upset when he sees a suitcase. He pants, and he will not leave us alone. If he is outside, he will not leave the car. He calms down as soon as he enters the car. He loves to ride in it. He is pretty smart to associate a suitcase with travel or separation. What do you think?

Does your pet experience stomach issues at the Maryland/Delaware beaches? I would love to know.

Unique Gift Shop in Bethany Beach

Do you need a gift  for a friend or host?  Do you want something a little different? Would you like a special gift for yourself? Whether you live at the beach, the city or suburbia, you will find  unique gifts at Sea Level Designs. It is a great store to browse and shop. Their merchandise has personality.

Sea Level Designs is located at 3444 Coastal Highway in York Beach Mall in South Bethany, DE. Please click on this link to view their website.

Sea Level Designs stocks coastal themed merchandise for your home and your friend’s home.  They sell throws, colorful indoor and outdoor rugs, tropical lamps, figurines, tableware, night lights, wall decor, etc.  You can find unique beach, tropical and nautical themed merchandise.

One of my favorite items is the palm tree lamp with an old woody and surfboard. The surf themed items are my favorite.  I also love how they display their decorative wine and martini glasses with the sexy women posing in the glasses. They have a great sense of humor!

They have a variety of fan pulls and wine stoppers. The wine stoppers include a hermit crab, flip-flops and a starfish. My favorite fan pulls are the beach chair and the colorful fish.

They sell flip-flop and palm tree themed totes, cosmetic bags, glass cases and accessory bags.  They are reasonably priced. Wouldn’t they make a great gift?

Are you concerned that you are not ready for Christmas and the holidays? It is already June! Sea Level Designs has beach themed Christmas and holiday cards. They sell ornaments too. You can address your holiday cards while sitting on the beach. You can get a jump on your shopping and buy Ocean-opoly or Pirate-opoly games for your children.

The staff, at Sea Level Designs, treats their customers well. They are pleasant, helpful and knowledgeable.  That is why, I always return.  Yes, they give great customer service too!