Southwest Airlines

Bad Day Traveling Southwest

We had a five-hour Southwest flight delay

We had arrived at the airport at 2:30 for a 3:50 flight. Inclement weather resulted in several flight delays. Over five hours, we checked the tracker for our Southwest Airlines flight status. On each occasion, our departure time increased by an hour, though we watched passengers board their delayed flights and take off.

The Southwest agent explained that the passengers from the original destination were aboard our plane and it was on the runway, but she couldn’t give me more information until they were in the air.

Two hours later, after I saw the departure time increase again, I asked the representative if the passengers were still on board.  She said that they had deplaned because of a mechanical problem. I later learned that when they reboarded the flight a passenger was missing and they had to take roll call.

As the evening progressed, passengers spoke loudly on their phones, others read books, some slouched in chairs, one played his guitar, some tried to sleep, and others walked the terminal. I empathized with the parents who pursued their toddlers who ran the aisles.

As businesses closed, the noise grew. Employees yelled to their coworkers. The maintenance crew slammed doors. Others rolled plastic dumpsters the length of the terminal dumping trash in them, and the restroom cleaners pushed their yellow rattling carts.

Some, who I assumed were on break, sat behind the vacant gate desk and blared music. People who were reading moved. Eventually, they lowered the Starbucks’ gate closing off half the café.

Around 7:30, when Southwest announced that our plane had taken off, we knew that we were going home. Customers headed to the pizzeria and ordered thin crust pizza, beer, wine, and tall alcoholic drinks. The bar echoed with music and chatter.

When the plane arrived, the incoming passengers looked exhausted but walked briskly, probably relieved that they were finally at their destination.  When it was our turn, we boarded efficiently, took off at 8:50, and arrived as scheduled at 10:50 p.m.

Another twenty-minute delay because the jetway employees were not available

Travelers hunched under the overhead bins, some stood in the aisles ready to grab their carry-on bags and exit. The captain announced that he had called ahead, but no one was on the jetway to meet us, so we waited.

No one was there to remove baggage from two arriving flights

Finally, we left the plane and luckily we had not checked any bags. As we pulled our suitcases through baggage claim, we heard a report: the baggage crew had not removed the luggage from two flights. We suspected that the passengers who checked their bags probably had at least another half-hour delay.

Southwest offered the passengers $100 vouchers to account for bad weather, roll call, a mechanical problem, an empty jetway and delayed baggage. We thought that they could have done better.

Pursue

 

Related Posts:

https://dorothyadele.wordpress.com/2017/04/18/five-southwest-airline-tips/

https://dorothyadele.wordpress.com/2017/04/12/travel-packing-mistakes-and-mishaps/

Upholstery Fabric Search Tips

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I plan to reupholster my living room sofas. I considered buying new sofas because the reupholstering cost is barely less than buying new. I visited some fabric shops to determine how long they would keep my sofas to cover them. I was told about four to six weeks. I could not give up my sofas that long if I want to keep my husband.

I found a lady who will reupholster my sofas one at a time. She said that she will keep each sofa for about two weeks. Her price is much less than the fabric stores.

I shopped for fabric in Mill End, Alexander Blank Fabrics, and Calico Corners. In each shop, I received excellent service. In The Mill End, three ladies went through several books and spent two hours with me, but no luck.  The Calico Corners’ employees also helped me search for home decorator fabric. I worked with Jessica at Alexander Blank Fabrics. She even searched for fabric when I left the store. I found the right fabric thanks to her.

During my hunt, I learned a few tips. The first tip is to check the rub count for durability. The higher the count the longer it will last. Also, one hundred percent cotton is likely to fade in a sunny room, a blend is better. I will follow up with pictures of the finished sofas and information on my upholsterer.

 

 

 

 

Harry and David, Towson Town Center – Great Customer Service

Towson Town Center from Dulaney Valley Road

I needed a hostess gift for a special luncheon. I thought about flowers, guest soap, and wine. I stopped in Harry and David in Towson Town Center, that sells gift items like fruit, cheese, chips, salsa, crackers, dips, smoked salmon, candy, and more. I browsed and searched for something that could be enjoyed during cocktail hour.

The sales staff gave me some gift basket ideas. Tabitha made suggestions, and Christine added her ideas.  I could not have asked for better service.

They assembled and wrapped my unique gift basket that contained flax seed – tortilla chips, salsa, organic – water crackers, and bruschetta spread.  I will return because the staff was pleasant and provided excellent customer service.